Why does my video get blurry or slow?

Troubleshooting for video resolution

If your video is blurry, here are three things you can do: 

  1. Check your network connection. All eko videos are streamed with an adaptive streaming process, which automatically adjusts the video quality based on the viewer’s network conditions and prevents any lagging or buffering. This ensures that the video keeps playing in areas with a slow connection, like in subways or elevators. If your video resolution is low, it might be due to slow internet. 

    To check or improve your network bandwidth, please contact your network provider. 

  2. Check the size of your uploaded footage. Bigger pixel sizes will take consume more bandwidth, meaning that they will require better network connections in order to load to their full resolution. 

    For our most commonly used aspect ratios, we recommend the following pixel sizes:

    • 1920x1080p for a 16/9 aspect ratio
    • 1080x1920p for a 9/16 aspect ratio
    • 1080x1080p for a 1/1 aspect ratio (square)

    As a general rule of thumb, the smaller of the two dimensions should be around 1000p. To check your video’s resolution, click here if you have a Mac computer, and here if your computer uses Microsoft Windows.  

  3. Check the resolution quality of your uploaded footage. If you are unsatisfied with the resolution of the video as it has been uploaded, this can only be corrected by reshooting.


If the problem continues to persist, please contact our support team.